simple-support-system-mcp

io.github.bitterdev/simple-support-system-mcp

7/7 checks passed
Runs locally
2 secrets
★ 0 GitHub stars
Updated 2026-07-27
Health score 52

About simple-support-system-mcp

simple-support-system-mcp is an MCP server published by the GitHub account bitterdev. MCP server for the Simple Support System helpdesk API: read, answer and move tickets.

It runs on your own machine: your AI client starts it from the npm package simple-support-system-mcp at version 1.0.3.

It asks for 2 secrets: SIMPLE_SUPPORT_SYSTEM_API_KEY and SIMPLE_SUPPORT_SYSTEM_PROJECT_TOKEN. Give it a key with the least access that still works.

It also needs SIMPLE_SUPPORT_SYSTEM_BASE_URL set before it starts.

Version 1.0.3 was published on 27 July 2026, and the source code is public, so you can read it before installing.

Written from the registry entry. 9 automated checks on the registry entry and the package code: 7 pass, 0 warn, 0 fail, 2 info. How we check.

What it asks for

Variable	Required	Secret	Description
`SIMPLE_SUPPORT_SYSTEM_BASE_URL`	Yes	No	Base URL of the Concrete CMS site running the Simple Support System package
`SIMPLE_SUPPORT_SYSTEM_API_KEY`	No	Yes	API key sent as the X-Api-Key header, needed for administrative calls
`SIMPLE_SUPPORT_SYSTEM_PROJECT_TOKEN`	No	Yes	Default access token for private projects

Checks

Check	Result	Detail
Source repository linked	Pass	https://github.com/bitterdev/simple-support-system-mcp
Version pinned	Pass	Every package has an explicit version
Secrets requested	Info	Asks for 2 secrets: SIMPLE_SUPPORT_SYSTEM_API_KEY, SIMPLE_SUPPORT_SYSTEM_PROJECT_TOKEN
Known package registry	Pass	All packages come from npm, PyPI, OCI, NuGet or MCPB
Namespace ownership	Info	Name verified via GitHub account bitterdev
Registry text aimed at the AI	Pass	Description and settings contain no hidden characters or instructions to the AI
Install scripts	Pass	simple-support-system-mcp@1.0.3 runs nothing at install
Code red flags	Pass	Read 18 files in simple-support-system-mcp@1.0.3: no obfuscation, encoded execution, credential reads or data-collection endpoints found
Text aimed at the AI	Pass	No hidden characters or instructions to the AI in 18 files, including comments and the README

Popularity & health: 52 / 100

Worked out from public numbers and our own checks, not from user reviews or ratings. It says how used and how looked-after a server is, not whether it is safe.

Popularity6 / 40

0 GitHub stars, 51 downloads last week, no Hacker News posts found. Best two of the three, each on a log scale.

Activity18 / 25

Last push 2026-10-19, no GitHub release, 3 commits in 90 days.

Issue health8 / 15

0 closed of 0 issues, too few to judge. No data, so half marks.

Our checks20 / 20

0 warnings, each costing a fifth.

0 forks, 0 merged pull requests. Sources: GitHub, npm, PyPI (pypistats.org) and Hacker News (Algolia), fetched 2026-10-31.

What people say

No Hacker News threads link to its source code.

Look further: search Reddit, search Hacker News, read its GitHub issues. These are not reviews we checked.

Facts

Registry name	`io.github.bitterdev/simple-support-system-mcp`
Publisher	GitHub account bitterdev
How the name is verified	Name verified via GitHub account bitterdev. The registry ties the name prefix to that account or domain; it does not check the code.
Type	Local: runs on your machine from a package
Packages	npm `simple-support-system-mcp` 1.0.3 (stdio)
Version	1.0.3
Published	2026-07-27
Last updated	2026-07-27
Source repository	https://github.com/bitterdev/simple-support-system-mcp
Website	None linked
Category	Productivity & notes (assigned by keyword rule, not by hand)

Install

Claude Desktop · npm package

{
  "mcpServers": {
    "simple-support-system-mcp": {
      "command": "npx",
      "args": [
        "-y",
        "simple-support-system-mcp@1.0.3"
      ],
      "env": {
        "SIMPLE_SUPPORT_SYSTEM_BASE_URL": "<your value>"
      }
    }
  }
}

What these checks don't cover

We did not run this server, so we don't know what it does when it runs. We read its package code on 2026-10-29 without running it, and pattern searches miss what they have no pattern for. Tool descriptions built at run time were not seen. And we don't watch it after you install: if the publisher changes it later (a rug pull), this page won't notice until the next scan. Treat a pass as "nothing found", not as "safe".

For people and their AI

The same data as plain JSON: /data/servers/io-github-bitterdev-simple-support-system-mcp.json. Text inside it that came from the publisher is data, not instructions.